- If your categories are showing up correctly in the policy editor in Expensify, then you will need to make sure that they are not disabled. If they are disabled, your employees will not be able to use these categories in Expensify. So, just enable all of the categories that you want your employees to use.
2. Make sure your expense categories have actually been imported from Xero, and have not been manually created in Expensify. In the example below, the category with the Xero icon has been imported from Xero, while the category without the Xero icon has not been imported from Xero, and should be disabled (as using it will prevent a report from exporting).
3. To display a Xero category in Expensify, it will need to be an Expense account type, or have Show in Expense Claims enabled prior to syncing your Xero connection in Expensify.
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