We like to toot our own horns about how great our automatic merging of SmartScanned receipts and imported card transactions is but what do you do if your expenses don't match? We've put together a troubleshooting guide to help resolve the question "why didn't they merge?"
This article covers:
- Helpful terminology when using this guide
- What do the icons mean?
- Troubleshooting steps
- Manually merge expenses
Helpful terminology when using this guide
- A SmartScanned expense is any receipt that was captured and SmartScanned using the mobile app (where Expensify reads the date, merchant and amount of the receipt). This also includes receipts that are forwarded to firstname.lastname@example.org, Chrome Extension-created receipts, Uber or Lyft integration receipts, or any of other other travel integrations that automatically route your receipts to Expensify.
- A Cash expense is not necessarily an expense paid with cash, it's any expense that wasn't imported from a personal card or company card. If a SmartScanned expense was made with a personal or company card then it will appear as a cash expense until it merges with the imported card expense. At this point, the icon will change to the appropriate personal or company card icon.
What do the icons mean?
- Cash icon + receipt image = SmartScanned receipt or manually created expense with a receipt attached. This expense was not imported from a bank (on either a personal card or company card). If the expense was purchased with a personal or company card then it has not yet merged with an imported card transaction:
- Cash icon + blank receipt = Manually created expense without a receipt attached. This expense was not imported from a bank (on either a personal card or company card). It was manually entered via the mobile or web app or uploaded via a CSV and does not have a receipt attached:
- Card with lock icon + receipt image = Company card expense with a receipt attached. This expense was imported from a company card that has been assigned by an Expensify admin in Domain Control. A receipt has been attached to the imported card expense either automatically or manually:
- Card with lock icon + blank receipt = Company card expense without a receipt. This expense was imported from a company card that has been assigned by an Expensify admin in Domain Control. A receipt has not been manually attached to the imported card expense and there is no matching SmartScanned receipt for Expensify to automatically merge:
- Card without a lock + blank receipt = Personal card expense without a receipt. This expense was imported from a card that was imported in your Account Settings. A receipt has not been manually attached to the imported card expense and there is no matching SmartScanned receipt for Expensify to automatically merge:
1. Was the receipt SmartScanned and did the SmartScan complete?
If the expense was manually entered, we will not apply our merging magic. A receipt will need to be SmartScanned via the app or forwarded to email@example.com in order to merge with a card expense. Note that the scan must be fully completed and not stopped or edited.
2. Is the expenses type the same?
If you aren't sure, check the icons on the expense line (see the guide above). If the icons are the same then they will not merge. We only merge a SmartScanned receipt (which will initially show with a cash icon) with a card transaction imported from a bank or via CSV.
3. Are the currencies different?
We're pretty smart cookies when it comes to handling two currencies so we should merge these based off the daily exchange rate for the date of the transaction, as long as the converted rates are within +/- 5%. If the currencies are the same then the amounts much be an exact match to merge.
4. Are the dates different?
If the card expense is older than the receipt then they will not merge. This would indicate that the purchase was made after the card transaction was posted to the bank. This, of course, wouldn't make much sense 😄 . If the receipt is dated more than 7 days prior to the card expense then they also will not merge.
5. Is one expense on a report that was created over 90 days ago?
Check the Report History & Comments to see when a report was created. If it was more than 90 days ago, we will not merge the expenses. It also may be a good idea to finish any old reports so these cash transactions aren't getting "stuck" on old report.
6. Are the expenses marked Reimbursable or Non Reimbursable?
We will merge a SmartScanned receipt and card expense on any report status as long both expenses are marked either Reimbursable or Non Reimbursable.
If one expense is marked Reimbursable and the other is marked Non Reimbursable then we will merge the expenses provided neither expense is on an exported Approved or Reimbursed report.
Manually merge expenses
If your expenses don't meet our automatic merging criteria then you will need to manually merge them together.
If you expenses meet our automatic merging criteria but didn't merge then contact us at firstname.lastname@example.org to let us know.
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