Solution: If you're not using Sage
Intacct approvals:

  • Go to Sage Intacct > Time & Expenses > Configure Time & Expenses > uncheck "Enable expense report approval"
  • After this go to Expensify > Admin > [Policy Name] > Connections > "Sync Now" 

Solution: If you are using Sage Intacct approvals:

This error occurs if you have a manager set for a particular employee record in Sage Intacct and the manager that is set does not have a user account in Sage Intacct. To remove this restriction, you'll need to adjust the settings in Configure Time & Expenses.

  • Go to Sage Intacct > Time & Expenses > Configure Time & Expenses > Expense Report approval settings > Set the "First" approver to a user who is an admin in Sage Intacct

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