Solution: To clear this error, enable permissions for the xml_gateway user. If utilizing user-based permissions, these can be found in Sage Intacct by following Company > Users > Subscriptions. If utilizing role-based permissions, follow Company > Roles > Subscriptions.
Set the following permissions for all modules that apply to your Sage Intacct account...
- Administration (All)
- Company (Read-only)
- Cash Management (All)
- Time and Expense (All)
- General Ledger (All)
- Projects (Read-only)
- Accounts Payable (All)
Once these are enabled, sync your connection within Expensify by following Settings > Policies > [Policy Name] > Connections > Sync Now and then attempt to export again.
If you're still having trouble — reach out to firstname.lastname@example.org!
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