Solution: There are a couple of reasons why you might see this error:

  1. The employee is not set up in Expensify or their email address is different between Expensify and Sage Intacct. To resolve this, go to Sage Intacct > Time & Expenses > "+" Employee > create the employee. Then sync the Sage Intacct connection in Expensify (Settings > Policies > [Policy Name] > Connections > Sync Now).
  2. You have two different Employees with the same email address set up. To resolve this, delete the duplicate employee in Sage Intacct and sync the connection in Expensify. Then sync the Sage Intacct connection in Expensify (Settings > Policies > [Policy Name] > Connections > Sync Now).

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