This issue occurs in rare situations when the following occurs:

  • Admin X sets up Admin Y's account in Expensify
  • Admin X attempts to authenticate NetSuite connection using Admin X's credentials while logged into Expensify via Admin Y's account
  • Admin X's SSO credentials become mapped to Admin Y's, causing the redirection when Admin Y attempts to authenticate the NetSuite connection on their account

Unfortunately, since the SSO mapping cannot be changed once it is initially made, Admin Y's account needs to be deleted and recreated using an alias email address so that the SSO credentials can be remapped.

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