Missing Records


1. Within Expensify go to Admin > Policies > [policy name] > Connections and click Sync Now under your NetSuite connection

2. Try to export and if unsuccessful then see step #3

3. Go into your NetSuite account and do a global search for the missing record

  • Please ensure that the expense category is active and has the correct name
  • Please ensure that the category is associated to the correct subsidiary that the Expensify Policy is associated to

4. In Expensify, re-sync the Policy 

5. Go back to the report then click the offending expense(s) to re-apply the category

6. Try to export again

Did this answer your question?