Check Employee's Subsidiary
To make sure your employee's subsidiary matches the subsidiary in the Expensify policy, go to the employee record in NetSuite and confirm this field:
This must match the subsidiary in the policy. You can find this by going to Admin > [policy name] > Connections > Configure:
Check Employee Access
Verify that the employee in NetSuite doesn't have restricted access to Expensify:
- To look at restricted access, go to Lists > Employees > Employees > [Select Employee] > Edit > Access
- Uncheck 'Restrict Access to Expensify'