Missing Records


1. Within Expensify go to Settings > Policies > Groups > [Policy Name] > Connections and click Sync Now under your NetSuite connection

2. Try to export and if unsuccessful then see step #3

3. Go into your NetSuite account and do a global search for the missing record

  • Please ensure that the expense category is active and has the correct name
  • Please ensure that the category is associated to the correct subsidiary that the Expensify Policy is associated to

4. In Expensify, re-sync the policy 

5. Go back to the report then click the offending expense(s) to re-apply the category

6. Try to export again

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