The client you're attempting to provision from Quickbooks Online Accountant already has an outstanding balance on Expensify. 


1. Instruct your client to sign into and go to the admin page where their active policy is.

2. Please make sure the individual paying the owed amount is both a Policy Admin and the Policy Billing Owner. If the billing owner needs to be updated, have your client Take over billing before moving to step 3.

3. Add a payment card to clear the outstanding balance by going to Account Settings > Billing. This will pay off the amount owed, and qualify the client for QuickBooks Online Accountant billing. 

4. Activate Your Client at the QuickBooks Online Accountant discounted rate!

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