The client you're attempting to provision from Quickbooks Online Accountant already has an outstanding balance on Expensify. 

Solution:

1. Instruct your client to sign into expensify.com and go to the admin page where their active policy is.

2. Please make sure the individual paying the owed amount is both a Policy Admin and the Policy Billing Owner. If the billing owner needs to be updated, have your client Take over billing before moving to step 3.

3. Add a payment card to clear the outstanding balance by going to Account Settings > Billing. This will pay off the amount owed, and qualify the client for QuickBooks Online Accountant billing. 

4. Activate Your Client at the QuickBooks Online Accountant discounted rate!

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