A common question we get is, "Why don't you offer phone support?" We hear you! While we don't offer phone support, we've answered this question in detail on our Customer Community: Expensify's Support Methodology.
You can always email us at firstname.lastname@example.org or send us an in-app message from the Help and Feedback (click your user icon to reveal this when using the web app), or 'Ask us anything' in the Help & Feedback section of the mobile app.
Please note: we respond to all customer questions as soon as we're able and in the order in which they were received!
Also, why not check out our Customer Community forum? Here, we offer peer-to-peer support so that you can look for answers and ask questions 24/7, in the case that our Help Center doesn't answer your question or we aren't online to answer your question right away!
Now, you may ask, “What can I do to get the best and quickest answers when writing into Expensify?” Good question! Here are the best guidelines to follow to help us help you:
- If you're emailing, write to us from the email address associated with your Expensify account so we know where to look!
- Ask clear and specific questions, as well as provide specific examples (e.g., email addresses of affected users, report IDs, etc.) Since this is not a live chat, this will truly help us expedite the research of your issue and allow us to speak to any other teams that may be necessary to troubleshoot with you.
- Finally, understand that we’re all trying to do our very best to help, so please be courteous, respectful, and patient.